Theresa Syer’s keynote presentation was amazing! From the moment she took the stage, she was entertaining, educating and shared numerous stories and examples to emphasize the importance of delivering consistent customer experiences. Her enthusiasm was contagious and she managed to engage and hold the audience’s attention until the very end.
The next day she returned with a follow-up workshop to share the hidden secrets of creating and delivering WOW experiences. She shared so many tips and ideas that could be put into immediate action when attendees left the conference. The benefit to their businesses being enhanced customer loyalty, advocacy and increased profits!
I would highly recommend Theresa Syer if you’re looking for a keynote speaker who can WOW your audience and leave them feeling motivated to raise the bar on their own levels of service.
Kevin Eshkawkogan
Great Spirit Circle Trail, CEO
Great Spirit Circle Trail
"Theresa’s upbeat personality and wealth of knowledge on the subject of Customer Experience made it easy for everyone to relate and learn from her. Her attention to detail and unique ability to get the buy-in from all participants made for an interactive and educational session. She added humour plus her own personal stories to make the content easy to understand and easy for our participants to apply later. The follow-along handouts and supporting PowerPoint, were also customized specific to our organization, making it easy for participants to relate to.
Theresa is an excellent speaker, is engaging to those in the training and as a trainer, provided great insight and tools to deliver WOW Customer Experiences. I would recommend Theresa to other organizations looking to raise the bar on their service levels from good customer service to Wow Customer Experiences.
Nikki Orosz
Director of Operations
Caldwell First Nation
Caldwell First Nation
"I felt privileged to be able to participate in the recent Customer Service training hosted by First Nations and facilitated by you. It is with much enthusiasm that I am able to recommend your services to others who might be interested in promoting an excellent customer service experience to their customers.
Your positive manner and knowledgeable training will assist the attendees in using the words and body language skills discussed in the training sessions to create a more positive experience for each customer visit.
I would recommend your services to other communities who would be looking for this type of soft-skills training."
Mary Jane Shin
Business Development Officer
Tecumseh Community Development Corporation, First Nations
Tecumseh Community Development Corporation, First Nations
Whether you operate in B2B or B2C, SHG offers a unique identity as your partner in elevating customer experiences. Join us as we redefine excellence in Customer Experience Management.
