Designing Hospitality's most Renowned Guest Experiences

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Quotes & Testimonials

We, at White Oaks Conference Resort & Spa have had the distinct pleasure of working with Todd and Theresa Syer of Syer Hospitality Group Inc. for the past several months.

The decision to enter into a relationship with Syer Hospitality was carefully considered as we were searching for a Guest Experience Management company that completely understood our business needs. We are a Five Star, Four Diamond resort property, including a 220 room luxury hotel, two restaurants, a dedicated conference centre, full service spa and state of the art fitness facility.

Syer Hospitality is currently conducting our Mystery Shopping Evaluations. The reports have been customized to reflect our unique property and the level of detail found in the reports is unsurpassed. We also appreciate their ability to have the reports to us in record breaking speed!

We have also had Syer Hospitality deliver "Mastering the Guest Experience" for our team members. We found the training meaningful and relevant, leading participants to an increased degree of involvement in the entire training process. Theresa's extensive hospitality experience was evident throughout the sessions and we found her facilitation style to be dynamic and engaging, leading to a greater level of knowledge transfer.

Syer Hospitality's brand of personal service definitely sets them apart and for this we look forward to a long working relationship with them.

Julia Sebastian CHRP
Director of Human Resources
White Oaks Conference Resort & Spa
Niagara-on-the-Lake, ON


I just had to write to sincerely thank you for the incredible "Guest Experience" training that you recently provided to the team here at the Quality Hotel & Suites.

As you know we recently completed a major renovation and total refurbishment on our property. We understood that in order to have a successful re-launch of the property, we needed to compliment the calibre of renovation with the calibre of service. We wanted to ensure our team was focused on not only providing great service but more importantly mastering the Guest Experience.

Your series of customized training sessions were the perfect solution to not only meet our needs but exceed them. Our team confirms that you are one of the best trainers we have ever had with respect to Employee Motivation, Guest Satisfaction, and Guest Experience.

I can sincerely state that after only two training sessions our entire team feels rejuvenated, has a clearer vision, and enjoys their work 100%.

We have received many positive letters/feedback from guests with respect to employees going above and beyond their call of duty. All the team members are taking pride in what they do and are proud of our hotel.

Theresa, you are very creative in your presentation style, deeply conscientious, professional, hard-working and always have a great smile!

I would definitely recommend you and the services of the Syer Hospitality Group for creative training methods and the quality assurance evaluations which follow the training workshops. Any organization choosing your services would be more than satisfied of the outcome and stand to benefit greatly.

Satish Palasseri
General Manager
Quality Suites- Oakville, ON

On behalf of the owners, I would like to thank you for coming to present the half day workshop entitled "Mastering the Guest Experience" to our front line team. A week has passed since you were here and my team members continue to rave about the workshop. The consensus from the team is that it was simply outstanding. Not only are they totally motivated to excel in their work, you have also uplifted their spirits to better their personal well being. All this in just three short hours! It is very rewarding, as owners, to see such a positive impact from your session on our team members. The motivation you brought upon them is exactly what we were looking for. What an absolutely great return on our investment!

The privilege to have you work with us is all ours.

Stefani Choy
Days Inn- Barrie, ON

I am pleased to submit this letter regarding your presentation to the Event Management-Graduate Certificate Program. Your presentation "Leadership from the Heart" was most appropriate as they graduate into Hospitality Tourism.

The passion you have for this industry was reflected in your professional presentation style and I know the students greatly benefited from it. You engaged the students as you captured their participation with interactive learning, which can be challenging at times.

The presentation was a fitting conclusion to their academic year, instilling the confidence in them to become effective leaders and "leading from the heart". The feedback I received from the students was very positive. I believe some of the students may have contacted you directly after your presentation.

Thank you again, I look forward to future presentations to our students at Niagara College.

Shelley Merlo
Events Management Program
Niagara College
Niagara-on-the-Lake, ON

Theresa's approach was uplifting and very well articulated, with an emphasis on differentiating ourselves from other health club providers by going above and beyond the member's expectations. Defining the importance of service excellence through professional appearance, world class language, and eye contact was discussed with both humour, and sincerity. Coaching on how to anticipate even the unspoken wishes of our members was detailed with interesting anecdotes and stories of service excellence.

Our staff gave Theresa top marks along with many very positive comments on her style and content. We are confident in recommending Ms. Syer to any of our colleagues in the hospitality industry who want to make a positive impact on their customer Service Experience, and can heartily recommend her to assist in taking employees to the next level.

Warm Regards,
Lorna Smith-Caldwell
General Manager
Toronto Athletic Club

On behalf of FICP, we want to take the opportunity to thank you for your participation in the recent FICP Education Forum at the St. Regis, Monarch Beach in Dana Point, California. This exceptional program would not have been possible without your contribution. Both the planners and hospitality partners were able to learn valuable take-away items for use in their day to day work experiences, making this event so worthwhile! We value the time and effort you put in to helping create a remarkable conference. Your involvement with FICP is greatly appreciated.

Thank you again for your contributions in making the FICP Education Forum a great success an we look forward to working with you again in the future!

Sharon Chapman, President
Financial & Insurance Conference Planners

What a WOW! Your dynamic presentation on "Creating the WOW" for customer service was perfect for our annual meeting! Your energy and creativity was just what our guests needed to see! And, the content of your presentation was applicable to all our businesses. On behalf of our attendees, we thank you.

For those that are considering your services, you are so easy to work with and made me a hero in front of my chamber members!

Best of continued success with your company. I hope our paths cross again soon!

Dianne Dyar
Executive Director
Madison County Chamber of Commerce

On behalf of the Mississippi Development Authority, Tourism Division and all attendees, we would like you to know how much we valued your presentation on "Maximizing Your Networking" at our Mississippi Governor's Conference on Tourism. Not only were your words of wisdom and experience remarkably well received by our attendees, you were also vastly entertaining. We are most sincerely grateful to you for such an outstanding educational session.

We were grateful for your words of encouragement and praise to the areas of our state that were deeply impacted by Hurricane Katrina. Mississippi is, and always will be, "The Hospitality State!" Please visit our beautiful state again! We will certainly welcome you back.

Again thank you for an informative and uplifting display of knowledge. We know our attendees have taken this information to heart.

Warmest Regards,
Chris Chapman, CMP
Meeting & Convention Development
Tourism Division

On behalf of the Independent Meeting Planners association of Canada (IMPAC), thank you for participating at our recent 10th Annual IMPAC Conference.

Both your workshop presentations on "The Importance of Follow-Up" and "Elevating Your Marketing Skills" were very well received by the group, with comments such as:

  • "Amazing Presenter- Very energetic"
  • "This was right on"
  • "Great message"
  • "Bring her back"

Your solid expertise shone through in the workshops you presented and contributed to the overwhelming success of our Conference!

Thanks again for participating at our event and making such a positive impact with the group!

Ingrid Norrish
IMPAC Conference Education Co-Chair