Empowering Excellence:
Syer's Dynamic CX Training & Coaching
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SYER HOSPITALITY GROUP
Training and Coaching
Professional Development in Customer Experience Management (Leadership/Front lines)
At Syer, we specialize in professional development and strategic management of customer experiences. We craft tailor-made programs to invigorate participants and foster innovation. Our commitment is to empower clients to excel in delivering exceptional customer experiences, nurturing guest loyalty, and driving tangible improvements to the bottom line.
Training Workshops (In-person, Virtual or e-Learning)
Our meticulously crafted workshops equip participants with essential skills in customer experience management, leadership, and communication. We focus on instilling confidence, refining communication abilities, nurturing enthusiasm, and building robust business relationships. Whether developing customized programs or adapting existing modules, we ensure a flexible approach tailored to your organization's needs. Our sessions can be delivered in-person, virtually, or through e-Learning modules, ensuring convenience without compromising quality.
One-on-One Coaching (In-person, Virtual or e-Learning)
Beyond formal training, we offer comprehensive one-on-one coaching sessions. Our seasoned coaches blend theoretical expertise with practical insights to guide participants toward achieving their full potential in service excellence and mastering the customer experience.
Why Choose Syer for Training?
We bridge the gap between theory and practice, delivering customized training solutions that yield immediate performance improvements and sustained long-term results. Our dynamic workshops inspire action, nurture personal growth, and cultivate a culture of continuous improvement within your organization.
Tailored Workshops
We pride ourselves on designing workshops precisely aligned with your needs, budget, and demographics. From flexible scheduling options to bespoke content tailored to address your organization's challenges, we collaborate closely with you to ensure maximum impact and value.
Key Objectives
- Acquire new skills and knowledge
- Gain a deeper understanding of oneself and the impact we have on others
- Create actionable plans for future growth and success
- Network and gather insights from peers
- Learn from industry-leading CX trainers
Let Syer unleash our creativity and expertise to propel your organization toward unparalleled success in customer experience management.
Enhanced Employee Performance
Improved Employee Retention
Increased Employee Engagement
Enhanced Team Collaboration
Training Videos
Training Marine Retailer Association
Training Skiers Choice
Our Professionals
Theresa Syer stands at the forefront
of customer experience and company culture,
wielding her expertise as a leading authority and influential voice in the field. With over three decades of experience, she has cemented her reputation as a sought-after management
consultant, keynote speaker, and facilitator of leadership and staff training.
Theresa Syer
Syer Hospitality Group
Todd Syer is the President of Syer Hospitality Group Inc., overseeing its operational, financial, and strategic aspects. Under his leadership, the company has developed a comprehensive suite of integrated service solutions, aimed at revolutionizing the process of Customer Experience Management (CXM) for clients. Learn more...