Designing Hospitality's most Renowned Guest Experiences

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Measurement

Guest experience analysis

"Guest Experience" is an interaction between a hospitality company and a guest. It is a blend of the organization's physical performance, the senses stimulated and emotions evoked, each intuitively measured against the guest's expectations and across all moments of contact.

There are 2 elements to the guest experience; the physical and the emotional. Our Guest Experience Analysis is a complete report which provides measurement and analysis of both elements.

At Syer Hospitality Group, our Guest Experience Analysis serve as a powerful tool for anonymously measuring & evaluating the overall "Quality of the Experience". Written observations and analysis are made on each service provider's intuitive approach, attitude, sincerity and ability to make a guest connection. Measurement of the clients service standards is also provided along with our consultants narrative on the sequence of events and summary.

Measurement

Each program is fully customized and made client specific at no additional charge.

Our full time professional consultants are extensively trained on each client program and brand, ensuring impeccable knowledge, consistency and professionalism. These are our largest and most thorough shops.

Guest service evaluation

"Guest Service" is the planned and provided services between a hospitality companies' employees and a guest. For SHG, It is evaluating the organization's physical performance of their service standards to the guest's expectations across all moments of contact.

There are 2 elements to the guest experience; the physical and the emotional. Our Guest Service Evaluation focuses primarily on the measurement of service provided at a physical level.

At the Syer Hospitality Group, our Quality Assurance evaluations are designed to anonymously measure the client's service standards. Measurement of the service standards accounts for the greatest proportion of the shop followed by the agent's narrative, providing sequence of events and summary.

Each program is fully customized and client specific at no additional charge.

Our Quality Assurance agents are unbiased and operate independently as evaluators under exclusive contract with Syer Hospitality Group. No third party is ever used within the process. This allows us to ensure our team is fully trained on brand standards and represents the closest possible fit to our client's actual customer. In short, our evaluators are your guests.

Guest interaction report

The interaction between a hospitality service provider and a guest. It is the senses stimulated and emotions evoked, each intuitively measured against the guests expectations and across all moments of contact.

There are 2 elements to the guest experience; the physical and the emotional. Our Guest Interaction report focuses primarily on evaluating the service provided at an emotional level.

At Syer Hospitality Group, our Guest Interaction reports serve as a powerful tool for anonymously measuring & analysing the Emotional level of the Experience. Written observations and analysis are made on each service provider's intuitive approach, attitude, sincerity and ability to make a guest connection. Measurement of the emotional outcome is provided along with our consultants narrative on the sequence of events and summary.

Each program is fully customized and made client specific at no additional charge.

Our full time professional consultants are extensively trained on each client program and brand, ensuring impeccable knowledge, consistency and professionalism.

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