Theresa Syer stands at the forefront of customer experience and company culture, wielding her expertise as a leading authority and influential voice in the field.
With over three decades of experience, she has cemented her reputation as a sought-after management consultant, keynote speaker, and facilitator of leadership and staff training.
Theresa brings a unique perspective to service excellence. Her approach emphasizes the human element, fostering deeper connections and emotional engagement with both internal and external customers. Working collaboratively with clients, she crafts and implements strategic initiatives designed to foster seamless experiences across all touchpoints, consistently surpassing customer expectations.
This cultivation of a customer-centric culture not only boasts her client’s reputation for service excellence but also earns them a defendable competitive advantage.
For 15 years, Theresa held esteemed senior leadership positions as Director and Regional Director of Sales and marketing at Sheraton Hotels and GGS Holdings Inc., an international hotel management firm.
For the past 23 years, Theresa has proven herself as a successful entrepreneur and business luminary. As the founding partner of the Syer Hospitality Group Inc., she leads a team of experts specializing in Customer Experience Management. Her innovative strategies and methodologies have been instrumental in transforming organizations from product-driven models to customer-centric cultures.
Theresa's expertise has garnered her the prestigious Certified Speaking Professional (CSP) designation from the Global Speakers Federation, a testament to her unparalleled competence in the speaking profession. With fewer than 10% of speakers globally holding this esteemed distinction, Theresa serves as a beacon of excellence and innovation in her field.
Whether you operate in B2B or B2C, SHG offers a unique identity as your partner in elevating customer experiences. Join us as we redefine excellence in Customer Experience Management.
