Todd Syer is the President of Syer Hospitality Group Inc., overseeing its operational, financial, and strategic aspects. Under his leadership, the company has developed a comprehensive suite of integrated service solutions, aimed at revolutionizing the process of Customer Experience Management (CXM) for clients.
With over three decades of senior leadership experience, Todd has refined his skills within esteemed organizations such as Forzani Group, Eaton's, and Fila.
Notably, as the VP & Managing Director of Fila Canada Inc., he implemented transformative strategies that propelled multiple years of double-digit growth, firmly establishing Fila as a premier sports brand.
Drawing from his extensive background in sports and leisure markets, Todd seamlessly integrates innovative customer experience strategies into Syer Hospitality Group's offerings, providing clients with groundbreaking concepts to enhance customer differentiation and exceed expectations.
Through dynamic business transformation, Todd empowers clients to adopt a customer-centric approach, nurturing lifelong customer relationships. His bold strategies equip companies to navigate the evolving marketplace, ensuring they remain ahead of the curve amidst fierce competition.
Todd emphasizes the pivotal role of organizational leaders in driving CXM to new heights. With expertise in marketing, operations, branding, sales, franchising, and CXM, Todd epitomizes a multifaceted leader committed to delivering unparalleled value to clients across North America.
Whether you operate in B2B or B2C, SHG offers a unique identity as your partner in elevating customer experiences. Join us as we redefine excellence in Customer Experience Management.
