Leading the Way in CX Management: 

"What a Wow! Your dynamic presentation on “Creating the Wow” for customer experience was perfect for our annual general meeting. Your energy and creativity was just what our guests needed to see. And, the content of your presentation was applicable to all our businesses. On behalf of our conference attendees, a huge thank you.

For those that are considering your services, you are so easy to work with and made me a hero in front of my chamber members!"

Dianne Dyar

Executive Director

Madison County Chamber of Commerce

Madison County Chamber of Commerce

"Our goal of creating a “Culture of Hospitality” in our region took a huge step forward when we discovered Syer Hospitality Group! Theresa is an engaging, dynamic, professional speaker with so many creative ideas to share and inspire.

In an initial keynote address, Theresa presented to our tourism partners and or own staff the importance of “Creating the WOW Guest Experience” with such positive feedback that we invited her back a few months later for a practical workshop on “Building the WOW Guest Experience”.

Working with Theresa has been an absolute pleasure—professional, thorough, interested and insightful and always with a smile."

Fiona Dawson

Director, Tourism Peterborough & the Kawarthas Tourism

A division of the Greater Peterborough Area Economic Development Corporation

Tourism Peterborough & the Kawarthas Tourism

"On behalf of the Mississippi Development Authority, Tourism Division and all attendees, we would like you to know how much we valued your keynote presentation at our Mississippi Governor’s Conference on Tourism. Not only were your words of wisdom and experience remarkably well received by our attendees, you were also vastly entertaining. We are most sincerely grateful to you for such an outstanding educational session.

We were also grateful for your words of encouragement and praise to the areas of our state that were deeply impacted by Hurricane Katrina. Mississippi is, and always will be, “The Hospitality State!” Please visit our beautiful state again! We will certainly welcome you back.

Again, we thank you for an informative and uplifting display of knowledge. We know our attendees have taken this information to heart."

Chris Chapman, CMP

Meeting & Convention Development

Mississippi Development Authority/Tourism Division

Mississippi Development Authority/Tourism Division