At Syer, we understand that the customer experience (CX) is more than just a transaction–it's an intricate interplay of physical performance, sensory engagement, and emotional resonance. Our comprehensive approach to measurement delves into both the tangible and intangible aspects of customer interaction, offering a nuanced understanding that goes beyond surface-level assessments.
Thorough Assessment, Comprehensive Insights
Our Needs Assessment tool provides a holistic view of a clients CX, blending quantitative metrics with qualitative insights. Through meticulous evaluation, we analyze your organization's performance across various touchpoints, capturing the essence of each interaction.
Quantitative Measurement: Gain access to a wealth of data beyond numbers.
Qualitative Depth: Uncover insights into emotional responses, intuitive connections, and overall satisfaction.
Unveiling Strengths and Weaknesses
Our consultants anonymously conduct a detailed examination of a clients CX, identifying strengths and weaknesses in service delivery. Written observations and in-depth analysis provide valuable insights into employee attitudes and emotional engagement, with actionable recommendations for enhancement.
Comprehensive CX Metrics
We measure up to 24 key emotional drivers/motivators at every touchpoint, offering a comprehensive view of an organization's service performance. From service standards to the sequence of events, our measurement framework leaves no stone unturned, ensuring a thorough understanding of your customer journey.
Bridging the Gap
Our needs assessment report serves as a powerful tool for gap analysis, comparing your current customer experience with an ideal state. By pinpointing areas of improvement and highlighting opportunities for enhancement, we empower you to bridge the gap between expectation and reality, driving meaningful progress in customer satisfaction.
Tailored Solutions, Industry-Specific Insights
At Syer, we understand that one size does not fit all. Our needs assessment is fully customized for each industry sector, ensuring relevance and specificity to your unique challenges and opportunities. And the best part? Our client-specific approach comes at no additional charge, reflecting our commitment to delivering tailored solutions that drive results.
Elevate your customer experience with Syer. Contact us today to learn more about our comprehensive measurement solutions and embark on a journey towards customer-centric excellence.
Highlights
Enhanced Understanding
Gain a comprehensive understanding of your customer experience, including both quantitative metrics and qualitative insights.
Identify Strengths and Weaknesses
Identify areas of strength and opportunities for improvement in your service delivery, empowering you to enhance overall customer satisfaction.
Improved Employee Engagement
Understand employee attitudes and emotional engagement, leading to improved employee performance and customer interactions.
Data-Driven Decision Making
Make informed decisions based on detailed analysis and actionable recommendations derived from our needs assessment.
wielding her expertise as a leading authority and influential voice in the field. With over three decades of experience, she has cemented her reputation as a sought-after management
consultant, keynote speaker, and facilitator of leadership and staff training.
Theresa Syer
Syer Hospitality Group
Todd Syer is the President of Syer Hospitality Group Inc., overseeing its operational, financial, and strategic aspects. Under his leadership, the company has developed a comprehensive suite of integrated service solutions, aimed at revolutionizing the process of Customer Experience Management (CXM) for clients. Learn more...
Todd Syer
President of Syer Hospitality Group
SYER HOSPITALITY GROUP
What Our Measurement Customers Are Saying
Welcome to Syer Hospitality Group, where we believe that crafting memorable customer experiences (CXs) is just the beginning. Discover firsthand how we go beyond the ordinary to create extraordinary moments for businesses across North America.
"Thanks so much Theresa and team for capping off an awesome day and for truly bringing your 'A game' that just made us look great!"
CEO, Boating Ontario
"The Syer group did their homework prior to providing 2 days of training for every staff member in our company. A pre-training "needs analysis" provided existing CX measurement results, and when presented, immediately got the attention of staff."
