Designing Hospitality's most Renowned Guest Experiences

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Training & development


Syer Hospitality Group has earned the reputation as a trusted partner in the professional development and management of the Guest Experience. We offer truly customized programs that will energize your attendees and motivate them to think differently. We're committed to helping hospitality partners develop the optimum guest experience, enhance guest loyalty and ultimately improve bottom line results.

Our training workshops develop the skills required to master the guest experience, drive leadership and enhance communication. In addition, we train how to lead with confidence, communicate persuasively, generate enthusiasm and establish sound relationships.

We can create an entire training workshop to achieve your specific needs and performance goals or work with you to customize any of our existing sessions.

We also know that learning occurs well beyond the educational and training experiences and that's why we also provide, comprehensive one-on-one coaching sessions for each program.

We understand not only the theory, but also the practicality of hospitality service excellence and mastering the guest experience. Our customized training solutions are designed to improve immediate performance and long-term results. Let us put our creativity and experience to work for you!

Training workshops


At the Syer Hospitality Group, we'll design and customize training workshops to specifically meet your individual needs, budget and demographics. Flexibility of time and content are all within your call. We work closely with you to help define and solve concerns that directly impact your organization. All of our sessions are designed to provide staff and/or management with the following objectives:

  • Acquire new skills and knowledge
  • Gain a greater understanding of themselves and their impact on others
  • Create an action-oriented plan for the future
  • Network and discover from peers
  • Learn from world-class trainers

There are a number of seminars to choose from all of which are designed exclusively for Hospitality clients and there specific needs:

Mastering Sales Strategies
(provides hospitality "Group Sales" & "Reservation" professionals with the skills needed to increase success)
Delivering World Class Service
(designed to empower front-line staff to provide service excellence)
Building the Guest Experience — the next competitive battleground is here
(dedicated to front-line staff in taking exceptional service standards to a new level)
Managing the Guest Experience — becoming a better coach
(provides managers with the leadership strategies to impact/inspire staff to deliver memorable Guest Experiences)
Finding the "Guest-Centric" Culture from within
(reinforces the importance of placing the Guest at the center of all business decisions)
Acquiring the "Right Stuff"
(focused on recruiting & hiring the correct hospitality talent for your establishment)
"Charging" the Environment
(geared to motivating & inspiring the right climate for employees to perform at their best)
Cultivate a Winning Team
(a team building exercise developing trust on each other to achieve the desired results)